Terms & Conditions
Introduction
Here at Xtreme Pro-Clean mobile wash service we want all our clients to understand our service expectations. We feel it is important to be fully informed on the services and our expectations. Please fully read and review. Let us know if you have any questions or concerns about any information contained in our agreement. We will require you to verify that you read and understood the terms and conditions agreement before we begin any work.
Acceptance to Terms
By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Xtreme Pro-Clean to do the work as specified on the estimate. You release our company from property damage claims unless negligence or wilful misconducts cause it. Xtreme Pro-Clean is not responsible for damage to loose siding, paint, wood, loose or missing shingles, trim or windows that have been previously noted as damage or found during the pre-inspection walk through.
Description of Binding Agreement
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Xtreme Pro-Clean Mobile Wash Services and its owners, employees, and subcontractors, hereby identified as “company” for the execution or services in exchange for payment for residential, commercial, agricultural cleaning services to include pressure washing and non-pressure washing. The services that the company provides to you are subject to the following terms and we reserve the right to update the terms and conditions at any time without notice to you. You can review the terms and conditions by clicking on the terms and conditions link via our website, email, or any other communication such as our estimates or invoice links.
Authorizations
Client agrees to allow the company on the property for the purposes of completing cleaning services requested. Client understands that the cleaning service will be completed in the approximate time frame given during the estimate. Due to unforeseen circumstances such as bad weather, mechanical breakdowns etc. The cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather. The company also has the permission to visit the property with little or no notice to assess services needed prior to the date of service, as well as to check completion after services have been rendered.
Although the company does supply enough water to complete most jobs, some jobs may require the need to utilize the client’s water. Our equipment relies on a buffer tank to operate at maximum efficiency; therefore, the client agrees to allow the company to utilize their water source via outdoor spigot, which will be turned on and easily accessible on the date of service. There will be no monetary compensation to the client for the water used during the services rendered. If on a well or sand point, or if in an area with low water pressure or volume the client agrees to restrict using water while the job is being performed. Examples – showering, laundry, outdoor sprinkler systems etc. If the water pressure or volume is so low that the use of the client’s water is not recommended the client must inform the company and we will avoid using any. The company does not hook up to the client’s power as our equipment is powered by our own systems or ran on gas. Crew members are to inspect any spigot before cleaning to ensure there is no damage to the area as well as an inspection after. Client must inform the company of any concerns with leaking spigots to avoid any flooding on the interior or exterior of the property per our required training, we must take before and after photos or videos. The company will not be held accountable for previously damaged spigots. Clients will be informed of the previously noted damage. The company will not be held accountable for any issues within or outside the property that are not related to the cleaning service.
We CANNOT complete any wash service at your property if you have construction or home projects going on. We CANNOT work around construction. If you plan on doing construction on areas you are looking to have cleaned, please do not schedule a washing service around it. If we arrive at the property and construction is under way, we will assess a cancellation fee of $50.00.
Risks and Releases of Liability Acknowledgement
Overview
The company technicians are well trained on the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. The company uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property, and or low-grade building materials. Routine maintenance per manufactures recommendations on the homes surface should be implemented by homeowners to avoid any potential defects, water infiltration. Prior to washing the home/property any areas of concern need to be addressed by the client to insure a watertight seal. This will prevent damage from occurring. The client assumes all the risks and takes full responsibility for any damage that occurs due to improper maintenance.
Inspection
On the date of service, the company will note any pre-existing damage or areas of concern on the pre-wash checklist sheet with the client and have them sign off. If the clients unable to sign at time of noted damage, the company will note the absence on the field checklist and take photos or video of noted damage or concern. Home or property owner will have to sign off on the checklist sheet to note they have been informed of any damage once work is complete. If the client is unavailable at time of completion, the office manager will notify the client of any damage before work along with supporting documents. If any new damage is found during the cleaning process, the company will cease cleaning in the affect area / areas until the client can see the damage and acknowledge its existence.
Plants / Landscaping
Client understands that the company has set procedures put in place to ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as detergents and cleaning agents can get on and around the plants during the cleaning process. If any issues arise with the plant life around the areas of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. Company will then determine plan of action after an evaluation of plant life.
Courtesy
While the company is on location and performing work on your property, you are responsible for keeping all children, pets, as well as other individuals away from the work area. Children and pets must be kept off the work areas for at least 4 hours after work is completed. This is for your safety as well as ours.
The client must remove all animal feces from the work area. This is considered common courtesy and can potentially become a slip hazard, as well as a health concern as we drag our hoses through the feces and then touch those affected areas with our hands. If we arrive on-site and the feces has not been removed, we will not be performing any work. There will be a cancellation fee of $50,00 incurred as well.
Removal of Personal Belongings from Work Areas
The client agrees to remove all patio furniture, hanging flower baskets, flags, BBQ’s, etc. from the work area. WE were hired to provide washing services and these items will greatly affect our efficiency and can potentially become damaged due to our over spray. We are not a moving company, but if you are unable to remove these items, we can do it but will not be held responsible for any damage that may occur during the moving process. There will be an additional fee of $75.00 incurred for the moving of these items for labour costs.
House / Building Wash Acknowledgement
Client understands that he or she must have the property prepared and ready for washing. Our crew will cover any sensitive fixtures or outlets. If you do not have covers for your outside electrical outlets or fixtures, we may require that all outside electrical sources are shut off by the main breaker before our arrival to complete washing services as an additional precaution.
Client also understands if we do a site unseen estimate based on provided photos or use of Google Maps, Google Earth, or other local listed information, that we will not be able to note or identify any exterior flaws on exterior surfaces. If we do a site unseen estimate, the client understands that we are not liable for any unacknowledged flaw or defect and will do our best to point this out on the date of cleaning prior to the start of washing. If you have rust stains, soot, grease, or any other man-made staining these will not be removed with a regular house wash. We do provide an added optional cleaning service for the removal of these.
Stains like this are an added cost. This service is vastly different from a basic house wash.
Oxidation Section
Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Homes that have not been maintained or have contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder/dull finish on siding and the clear luster removed. Please understand if your home/building suffers from oxidation, you may see this difference after a cleaning. When a home / building is covered with organic growth, dirt, debris, those blemishes may not stand out as much as it would have after it has been cleaned. Client understands we do provide an added optional service for oxidation removal, and this is an added cost. This process can be rather labour intensive.
Weep Holes
Client understands that our cleaning solution is specifically designed for our cleaning services and will not cause any discolouration or damage to the siding. Client understands that if their home / building is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty colour on your siding, there is no need to be concerned. IF you have vinyl siding, you have something called weep holes. These holes are made by the manufacturer to allow ventilation and any condensation to drain out. With that said, these holes make for a nice home for bugs. Debris and dirt get up inside these holes and behind the siding. When we do the wash, our solution pulls the dirt and debris, sometimes left-over water and bug juices drain from these holes after we complete the wash as it goes through the drying process. The rust colour / light faint colours you see are bug feces, debris, mold, etc. We see this occur on sections of siding that had the heaviest build up. This will usually come off with the morning dew, garden hose or rain. It is not a stain or permanent.
Typically, anyone that calls regarding this usually sees a huge difference after the morning dew.
If the weep hole runs are heavy, we will return to do a rinse down of the affected areas after a visual inspection.
Wood / Log Sided Structures
Client understands that wood / log sided structures require special attention and needs. Certain wood materials such as cedar require special cleaners. To prevent any damage or issues with the wood, it is important to use the proper cleaning solutions and techniques. These surfaces require a more in-depth evaluation in its current condition and client’s expectations. We provide a basic wash and paint or stain preparation wash. Client understands our technician’s will do a thorough evaluation with you to review the proper program for optimal results around your desired needs. Client understands that our wash may breakdown old stain, paint, or sealer that has been applied on the surface in all or some areas due to the degrading strength of the stain over time. Lightening or greying of wood may still apply even after our wash.
Window Cleaning
Client understands that during the house wash process they will receive a basic window cleaning. This is different from windows being done with a squeegee or a water-fed pole system. A basic window cleaning will get most debris off windows, but you could be left with water spots, especially if hard water is used. If you are looking for a squeaky-clean shine on windows you will want to get the added window cleaning service which is completed with a purified water-fed pole system or squeegee. All the water is run through our 4-stage purification system to ensure nothing remains in the water that could leave water spots or streaks, or the traditional squeegee method.
If you are getting your windows cleaned with a squeegee or our water-fed pole system, all screens need to be removed before we begin. Due to extensive weathering age and improper fitment screens can become very dry and brittle and very difficult to remove without damaging them. Therefore, agreeing to this Terms and Conditions contract we the company cannot be held responsible for any damages that may occur during the removal and installation of screens.
Gutter / Eavestrough Cleaning
Client understands that only the exterior of gutters is cleaned for a house wash service. If a client wants the interior gutters cleaned, this is considered an added services unless you are having your roof cleaned, then it’s included in the price.
Roof Wash Acknowledgement
Roof Treatment
When the company completes a soft wash roof cleaning service, the client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, lichen, gleo capsa magma. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of build-up.
Client understands that we do not pull or force growths off shingle roofs, as it could cause damage. If a client is insistent on having moss heads forcibly removed from the roof, then they acknowledge the company will not be responsible for granular loss or damage of any kind that may occur from the removal process. Client also understands that this could void their warranty with the roofing manufacturer. Therefore, we do not use any other method other than soft washing when cleaning roofs.
Roof Granular Loss
Client understands that roofs over time have granular loss which is normal breakdown. Granular loss occurs more when it is infected with organic matter which diminishes roof life faster. Client understands that moss and lichen eat through the roofing material faster than algae and there is potential for more significant granular loss in those areas. Client understands that after a roof cleaning you may see these areas of granular loss clearer than before because there is no longer organic matter hiding it.
Client also understands that our cleaning solution and process is specifically designed for our cleaning services, and it will not cause any discolouration or damage to the roof.
Touch Up on Roofs
Client understands that the company may have to return to complete touch ups. It is understood that there is potential to have some light brown areas that remain after treatment on heavy patches of algae. These light brown areas are dead algae which before treatment were black streaks. IF this occurs, the client understands it will take some time for the remaining dead algae to come off with assistance of natural elements such as sun exposure and rain. We request clients wait 6 to 8 weeks, if the brown areas remain, we request you contact us so we can physically view the area to appropriately determine the next step.
If the roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution/detergents do the work. These growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process.
Touch ups are determined after the 6–8-week mark which allows the proper time to determine if a reapplication of solution is necessary to completely remove the organic matter.
Touch ups are not charged to the client if it has been determined that a second reapplication of solution is necessary for the proper treatment on initial quote.
On The Day of Service
Property must be prepared for services 4-6 hours prior to. Staff can get ahead of schedule and can show up early. Due to this, we request your property be prepared in advance.
Please have a water spigot activated and accessible. We cannot connect to a water faucet it must be a direct line for optimal pressure.
Please have all windows and doors shut tightly.
Please ensure you shut off exterior electrical outlets and fixtures at the breaker box prior to our arrival unless you have electrical box covers.
Please have all pets inside before and during cleaning.
Please remove all pet, animal feces from the work area prior to our arrival.
Please clear the work area of all items and remove all sensitive materials from the area being washed such as: vehicles, doormats, flags, and hanging baskets.
If we do require the use of your water supply, we ask that you refrain from using any water to ensure adequate pressure and volume.
Exclusions and Limitations
A $50.00 cancellation fee will be assessed if the client cancels service without a 24-hour notice, or if any of the previously mentioned requests are not met (emergency situations are different).
There will be a $50.00 fee for any NSF/ returned cheques.
If water intrusion occurs, the company will not be held responsible! We make every effort to prevent this but due to unavoidable issues such as bad seals around windows, doors, and crack in foundations.
Notify the company if there are any surfaces on or near the property that cannot have any form of our cleaning solution on them. If you fail to notify us of these areas, the company is not responsible for any ill effects on any surfaces.
Content Release and Use
Client agrees to allow the company to utilize any photos, videos, review, or descriptions of the property in the context of advertising for the company. Client must inform the company prior to services if they do not wish to have content utilized. The company will use these photos, videos, reviews, or descriptions without any compensation to the client. The media will be solely used for advertising, marketing, and training purpose. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.
If any damages occur
The company will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or wilful misconduct. Damages must be discovered and reported to the company within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the property and have the sole option in repairing or contracting repair to any damages that was result of negligence.
Payment Terms
Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties.
We accept all forms of payment to include cash, cheque, credit, and e-transfer debit. If paying credit, we accept payment through our credit card processor. We do charge a 3% convenience fee when using a credit card through our credit processor.
Any invoice scheduled payment over 10 days past due will be subject to a late fee of 5%. If payment is not received within 30 days of past due the company reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. The company also reserves the right to refuse to continue business with clients who are currently past due or who have been 30+ days past due more than once. This contract is binding.
If a client and company have a net 30-day payment schedule, client must have payment submitted to the company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 5% late fee. If payment is not received within 60 days of past due the company reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. The company also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once. This contract is binding.